I added a short video to show how to find "Update map" on CTP13.
[Please Register or Login to download file] hernanzy A friend of mine was updating EU maps on his CTP2012, with software version above 4.xx and it went through without any issues.
The only difference between CTP2012 and CTP13 in behavior during the update is that CTP2012 wants and activation code, and CTP13 does not.
There was a problem with updating to newer maps on CTP13 devices which had older software version. But software update (currently 3.15) solved that issue.
Maybe CTP2012 also needs a software update to be able to handle new maps ?
I am a newbie to this, and I used this forum to know how to update the maps, so if you also do everything according to instructions found here, maybe you ought to start with Garmin software update first ?
And here, I am afraid it won`t be easy to get an update file from the dealer, because they probably do not know how to get it, they are in majority lazy dumbasses.
I think you should write an email to Fiat/Dodge/Lancia/Chrysler headquarters and ask them to get you newest
gupdate.gcd file for your device.