error message igo help pls   

error message igo help pls

Postby nightsnipe » Thu Jun 08, 2017 11:45 am

hi guys i am getting error message you can see crash test ..how can i resolve this please help ASAP >> tries with only dutch country it worked all fine after that i downloaded the hole other countries and now getting this error ,,,, i am really confusedddd


------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2017-06-08 09:48:59"
Build version: 9.6.5.245577
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 0 h 0 m 5 sec 0 msec

Memory Stats:

FreeMemory: 121 MB, 64 KB, 0 B
TotalUseableMemory: 129 MB, 0 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 0 KB, 0 B
ActualCacheSize: 3 MB, 395 KB, 486 B
GarbageSize: 3 MB, 395 KB, 486 B


Exception: 0xc0000005
At address: 0x005b163c
Access violation reading address: 0x00000000
0x005b163c (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\i3-Primo.map not found):

0x40029704 (A)
0x000120a4 (A)
0x0001167c (A)
0x0001182c (A)
0x00011914 (A)
0x0065de40 (A)
0x40079798 (A)
0x40059658 (A)
0x40053828 (A)
0x4002a998 (A)
0x4002ac88 (A)
0x40053928 (A)
0x005b163c (A)
0x00271f58 (A)
0x00272928 (A)
0x004dfa08 (A)
0x005d5ca0 (A)
0x005d5e4c (A)
0x005c16b8 (A)
0x005d3858 (A)
0x004dfa08 (A)
0x0004dd68 (A)
0x0004dde0 (A)
0x005d1678 (A)
0x005d1380 (A)
0x005d3b28 (A)
0x005d4ab4 (A)
0x0065dbe4 (A)
0x0065ddf4 (A)
0x0004da3c (A)


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 0
CurrentState[128]:
GPS Pos: (0.000000,0.000000)
Camera: pos:(0.000000,0.000000) rot:0 persp:0 zoom:0.000000 eng=0)


Maps:



------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------



------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2017-06-08 09:49:34"
Build version: 9.6.5.245577
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 0 h 0 m 5 sec 0 msec

Memory Stats:

FreeMemory: 121 MB, 64 KB, 0 B
TotalUseableMemory: 129 MB, 0 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 0 KB, 0 B
ActualCacheSize: 3 MB, 395 KB, 486 B
GarbageSize: 3 MB, 395 KB, 486 B


Exception: 0xc0000005
At address: 0x005b163c
Access violation reading address: 0x00000000
0x005b163c (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\i3-Primo.map not found):

0x40029704 (A)
0x000120a4 (A)
0x0001167c (A)
0x0001182c (A)
0x00011914 (A)
0x0065de40 (A)
0x40079798 (A)
0x40059658 (A)
0x40053828 (A)
0x4002a998 (A)
0x4002ac88 (A)
0x40053928 (A)
0x005b163c (A)
0x00271f58 (A)
0x00272928 (A)
0x004dfa08 (A)
0x005d5ca0 (A)
0x005d5e4c (A)
0x005c16b8 (A)
0x005d3858 (A)
0x004dfa08 (A)
0x0004dd68 (A)
0x0004dde0 (A)
0x005d1678 (A)
0x005d1380 (A)
0x005d3b28 (A)
0x005d4ab4 (A)
0x0065dbe4 (A)
0x0065ddf4 (A)
0x0004da3c (A)


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 0
CurrentState[128]:
GPS Pos: (0.000000,0.000000)
Camera: pos:(0.000000,0.000000) rot:0 persp:0 zoom:0.000000 eng=0)


Maps:



------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------



------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2017-06-08 11:08:58"
Build version: 9.6.5.245577
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 0 h 2 m 28 sec 0 msec

Memory Stats:

FreeMemory: 118 MB, 804 KB, 0 B
TotalUseableMemory: 129 MB, 0 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 0 KB, 0 B
ActualCacheSize: 4 MB, 326 KB, 110 B
GarbageSize: 4 MB, 326 KB, 110 B


Exception: 0xc0000005
At address: 0x005b163c
Access violation reading address: 0x00000000
0x005b163c (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\i3-Primo.map not found):

0x40029704 (A)
0x000120a4 (A)
0x0001167c (A)
0x0001182c (A)
0x00011914 (A)
0x0065de40 (A)
0x40079798 (A)
0x40059658 (A)
0x40053828 (A)
0x4002a998 (A)
0x4002ac88 (A)
0x40053928 (A)
0x005b163c (A)
0x00271f58 (A)
0x00272928 (A)
0x004dfa08 (A)
0x005d5ca0 (A)
0x005d5e4c (A)
0x005c16b8 (A)
0x005d3858 (A)
0x004dfa08 (A)
0x0004dd68 (A)
0x0004dde0 (A)
0x005d1678 (A)
0x005d1380 (A)
0x005d3b28 (A)
0x005d4ab4 (A)
0x0065dbe4 (A)
0x0065ddf4 (A)
0x0004da3c (A)


Error message:

The application failed to start last time. Do you want to reset to factory defaults and lose all your POIs, tracks and settings?


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 0
CurrentState[128]: st_StartUpSettings_HUB
GPS Pos: (0.000000,0.000000)
Camera: pos:(0.000000,0.000000) rot:0 persp:0 zoom:0.000000 eng=0)


Maps:



--------------------- LUA stack ----------------------


Lua stack[ 0] :
Lua stack[ 1] :
Lua stack[ 2] :
Lua stack[ 3] :
Lua stack[ 4] :
Lua stack[ 5] :
Lua stack[ 6] :
Lua stack[ 7] :
Lua stack[ 8] :
Lua stack[ 9] :
Lua stack[10] :
Lua stack[11] :
Lua stack[12] :
Lua stack[13] :
Lua stack[14] :

------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------



------------------------------------------------------
------------------------------------------------------
------------------ Crash Log Begin -------------------


Current System time: "2017-06-08 11:15:28"
Build version: 9.6.5.245577
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 0 h 0 m 9 sec 0 msec

Memory Stats:

FreeMemory: 119 MB, 16 KB, 0 B
TotalUseableMemory: 129 MB, 0 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 0 KB, 0 B
ActualCacheSize: 4 MB, 247 KB, 80 B
GarbageSize: 4 MB, 247 KB, 80 B


Exception: 0xc0000005
At address: 0x005b163c
Access violation reading address: 0x00000000
0x005b163c (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\i3-Primo.map not found):

0x40029704 (A)
0x000120a4 (A)
0x0001167c (A)
0x0001182c (A)
0x00011914 (A)
0x0065de40 (A)
0x40079798 (A)
0x40059658 (A)
0x40053828 (A)
0x4002a998 (A)
0x4002ac88 (A)
0x40053928 (A)
0x005b163c (A)
0x00271f58 (A)
0x00272928 (A)
0x004dfa08 (A)
0x005d5ca0 (A)
0x005d5e4c (A)
0x005c16b8 (A)
0x005d3858 (A)
0x004dfa08 (A)
0x0004dd68 (A)
0x0004dde0 (A)
0x005d1678 (A)
0x005d1380 (A)
0x005d3b28 (A)
0x005d4ab4 (A)
0x0065dbe4 (A)
0x0065ddf4 (A)
0x0004da3c (A)


Global status:

bInFocus: 1
bMouseDown: 0
bInLogic: 0
bInRender: 0
CurrentState[128]: st_StartUpSettings_HUB
GPS Pos: (0.000000,0.000000)
Camera: pos:(0.000000,0.000000) rot:0 persp:0 zoom:0.000000 eng=0)


Maps:



--------------------- LUA stack ----------------------


Lua stack[ 0] :
Lua stack[ 1] :
Lua stack[ 2] :
Lua stack[ 3] :
Lua stack[ 4] :
Lua stack[ 5] :
Lua stack[ 6] :
Lua stack[ 7] :
Lua stack[ 8] :
Lua stack[ 9] :
Lua stack[10] :
Lua stack[11] :
Lua stack[12] :
Lua stack[13] :
Lua stack[14] :

------------------- Crash Log End --------------------
------------------------------------------------------
------------------------------------------------------
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Re: error message igo help pls

Postby chas521 » Thu Jun 08, 2017 1:59 pm

Do not multi-post. It only causes confusion and clutter.
If it ain't broke don't fix it!
ALWAYS BACK-UP YOUR FILES/FOLDERS BEFORE MAKING EDITING CHANGES!

Please do NOT post any thanks. Simply press the hand icon with the "thumb up" which is the thank you button.
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Re: error message igo help pls

Postby katastrofe » Thu Jun 08, 2017 4:29 pm

That crash.txt is useful to the programmers, not to non-programmers as most here.
It would also be helpful if you not post a crash that long that is in fact repeating itself, furthermore place in in [spoiler] tags or so as it makes your post extra long and unreadable. Do think of others!!

To your question: I think (not 100% sure) there might be a problem with memory in combination with many maps (full Europe?) and TTS.
Even when you think you have plenty! For Primo 128MB is minimal needed, more is better. Do not forget the OS does and other programs may run in background!
Some devices perform better or worse when running Primo with TTS, even whe the available memory meets the requirements.
Is there a skin involved? That may cause also a memory issue in combination with TTS. Delete, delte save folder and try.
You could also try a non-TTS voice and see how it goes (after deleting save folder!) and/or not load full Europe, only the countries you really need.
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