lakanooky2 wrote:The Nav programs are on the devise and it has a mini usb conection and a micro sd slot for expansion.
Navigation Software 8.5.9.153032
I emailed naviextras.com and they said they did not support the device as it could be oem.
Well, you have a number of decisions to make.
Currently, you have about a one year old version of Primo...AKA Primo 1.0.
There are newer versions available..1.1, and the newer 1.2, either of which would probably run OK on your unit and be an improvement.
You could install to the SD Card for testing (and you may need to fiddle with how the system starts up), or you could directly replace what you have on internal storage with the newer version, making sure the folder(s) and .exe name is the same as what you have, and the system would just run the newer version without having to 'unlock' or change the menu configuration.
If you can attach the device to your PC by USB cable and be able to see the internal drive and the files/folders it contains, you would be good to go to make the upgrades.
If you want Primo 1.2, I would suggest you download the package I put together here:
:link:And then download any TTS voices you want from here:
:link:Then stop..do not do anything with the downloads yet.
First, backup any map and related files you may be using from {Primo}/Content/map, ../content/building, ../content/poi,../content/dem. Also backup the sys.txt file in the Primo folder.
In fact, a good idea (in case anything goes wrong and you want to get back to where you started), is to backup the
entire current {Primo} folder to your PC...this could take a while.
Note the exact name of the Primo main folder (could be Primo, Igo, MobileNavigator, etc), and the exact name of the .exe file in that folder (could be Primo.exe, iGo.exe, mobilenavigator.exe, etc).
When you have done all that, and have all that information, post back and we can go from there.
Another option is to just leave it alone if it works OK for you and you don't necessarily care if you have the latest software with the latest options and features.
If you change the software, how you use it and what it looks like will change also. Some people are not comfortable with change and re-learning things.
Don't bother trying to connect, get help, updates, or support from Naviextras, nor to install the "toolbox" software on your PC from there. It will never recognize your device.