Impossible Install of POI on a tomtom VIA

Mon Apr 30, 2012 6:27 am

Good morning everybody.
I have a problem for install some community POI on my tomtom Via.

When I want to install a ov2 file with the web interface of the tomtom ([Please Register or Login to download file] ), i browse and i click install. Everybody seems ok, but when its ok, nothing appear in the web interface, and nothing appear in the GPS...

Here is a little video about the problem
1gY175OHCw4]http://www.youtube.com/watch?v=1gY175OHCw4&feature=youtu.be[/video]

Everybody have an idea ??
Thank you !

So bad is the new my tomtom system...

Mon Apr 30, 2012 7:00 am

AFAIK MyTT supports importing of community POI, so why not use it?
Since nothing can be done with these new devices the best option is the TT support.
If I recall right that problem was discussed there several times.

Mon Apr 30, 2012 7:26 am

Downunder35m wrote:AFAIK MyTT supports importing of community POI, so why not use it?
Since nothing can be done with these new devices the best option is the TT support.
If I recall right that problem was discussed there several times.

Thank you for your help.
I aleady use MyTT for importing POIS, and it is with this method I have the pb.

My TT lauch the web interface of the tomtom device for importing pois.

Here is a little video about the problem
1gY175OHCw4]http://www.youtube.com/watch?v=1gY175OHCw4&feature=youtu.be[/video]

Mon Apr 30, 2012 8:31 am

As I said earlier, best to contact TT support for this problem.

Mon Apr 30, 2012 10:13 am

I have contacted tomtom support and i waiting for a response.

But meanwhile, I noticed that the pois are visible in the memory of GPS via [Please Register or Login to download file]
They are in the memory of my device, but he don't want to display it,a nd the my tomtom interface don't display it either.

Maybe a limitation of number of poi is fixed because i have installed 54 pois. Problem, we can not supress some of them !!