Not sure what information is needed so copied it all!!!
thanks for help
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2
Name = TomTom XL
Device Code = XXXXXXXXXXX
Serial number = XXXXXXXXXX
Capabilities = ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash Itinerary MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=480x272
Storage devices = Memory Card (F:) - Active
Installed Items = program/Navigator 8.010, phonedb/connect2internet 14, startupscreen/splashw 1, suspendscreen/antitheftw 1, voice/Dansk - Brigitte 4, voice/Deutsch - Werner 4, voice/Deutsch - Lisa 4, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, voice/Español - Marta 4, voice/Français - Jacques 4, voice/Français - Catherine 4, voice/Italiano - Chiara 4, voice/Nederlands(NL) - Bram 4, voice/Nederlands(NL) - Eva 4, voice/English(Irish) - Sean 7, voice/English(Irish) - Kathy 7, voice/Nederlands(B) - Lucie 4, voice/Norsk - Liv 4, voice/Svenska - Astrid 4, voice/Norsk - Jorgen 4, voice/Svenska - Patrik 4, voice/Español - Antonio 4, voice/Dansk - Nils 4, voice/Italiano - Roberto 4, voice/Português - Joaquim 4, voice/Português - Catarina 4, voice/Suomi - Kati 4, voice/Suomi - Matti 4, voice/Nederlands(B) - Bernard 4, voice/Türkçe - Serra 4, voice/Türkçe - Kamran 4, voice/Catalan - Maria 4, zipcode/GreatbritainPostal_TeleAtlas 701, carsymbol/FamilyCar2 1, carsymbol/SportsCar1 1, carsymbol/SportsCar3 1, carsymbol/TourMotor2 1, carsymbol/-default 1, partialupdate/TMCConfig 2, map/United_Kingdom_and_Republic_of_Ireland 715.1689, safetycamera/Safety_Cam_UK_TomTom 3021, safetycamera/Blitzer_AT_TomTom 3015, safetycamera/Radar_BE_TomTom 3016, safetycamera/Blitzer_DE_TomTom 3017, safetycamera/Radar_ES_TomTom 3018, safetycamera/Kamerat_FI_TomTom 3019, safetycamera/Radar_FR_TomTom 3020, safetycamera/Autovelox_IT_TomTom 3022, safetycamera/Flitspaal_NL_TomTom 3023, safetycamera/Fartsboks_NO_TomTom 3024, safetycamera/Radar_PT_TomTom 3025, safetycamera/Fartkamera_SE_TomTom 3026, safetycamera/Blitzer_CZ_TomTom 3028, safetycamera/Safety_Cam_PL_TomTom 3027
Error incident IDs =
* Computer info:
Operating system: Windows NT 6.1 (build 7601, Service Pack 1)
Free memory: 1716350976 bytes
User home directory: "C:\Users\Haith\Documents\"
Home volume space: 193645 / 305142 MB
Temporary directory: "C:\Users\Haith\AppData\Local\Temp\"
Temp volume space: 193645 / 305142 MB
Install directory: "C:\Program Files\TomTom HOME 2\xulrunner\"
Install volume space: 193645 / 305142 MB
External volume devices: F: [INTERNAL] 30 / 978 MB
OS login name: "USER ID"
Host name: "BoA-Dell"
Date and time: 2014-03-24 22:34:04
* HOME info:
DLL Version: 2.9.7.3256
MapShare DLL Version: 2.9.7.3256
Language: en-GB
* Connected device: "TomTom XL"
ID: "XXXXX XXXXX"
Type: "xl2008_s_1024_m"
Serial: "XXXXXXXXXXXX"
MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:
ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom XL
DeviceVersionHW=ONE XL (v9)
DeviceSerialNumber=XXXXXXXXXXXX
DeviceUniqueID=XXXXX XXXXX
RamDiskVersion=20080529
BootLoaderVersion=55011
LinuxVersion=190943
ApplicationVersionVersionNumber=8010
ApplicationVersion=9369
UserLanguage=English UK
UserName=RB4168J03649
LastConnectionTime=Never
GPSFirmwareVersion=
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
CurrentColorSchemeBuiltIn=0
CurrentVoiceInfo=Jane
CurrentMap=United_Kingdom_and_Republic_of_Ireland
CurrentMapVersion=715.1689
CurrentHomeLocation=51.36006,-2.25664,A363 Bath Road
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=Ae31igNMCpfa1RhRBw==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusEphemeris,PlusBuddies,PlusMobileSafetyCameras,PlusRoadConditions,PlusFixedSafetyCameras,PlusFuelPrices,HDTraffic,PlusOnlineCamera,PlusTripReporting,HomeBackup,Newyork,Newyork1Dot6,Itinerary,Caymann,Durham,CarSymbol,RDSTMC,Prague,SDSlot,InternalFlash
SupportedPatchTypes=1F
NrSupportedErrorTypes=132
UserPatchDatVersion=102
CompressedPatchVersion=150
MapServerPatchDatVersion=104
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=Latin-1
IL #1: 'Memory Card' 30 free/978 total MB Block Size 4096 Media Name 'InternalMemory' serial $d8e14adf, Writable
* Connection Status:
Test1: Request Code of
[Please Register or Login to download file] : 200, (Success)
Test2: Request Code of
[Please Register or Login to download file] : 200, (Success)
Test3: Request Code of
[Please Register or Login to download file] : 200, (Success)
Test4: Request Code of
[Please Register or Login to download file] : 200, (Success)
Test5: Request Status of
[Please Register or Login to download file] for Byte Range: 206, (Success)