hi guys i have tt canada 310 which is stuck on red cross with cable indicating to connect to pc i have tired to connect it to pc but pc is unable to find the driver i have installed tomtom 2 software installed on pc. the tt is not working i have reset it by power button but after reset it come back to usb connection logo

You don't have a hole like this at the bottom of your device? It is possible that yours is a bit different than this one.



If so, use a paperclip to reset it, connect your device to your PC and start it up.
It will show up in your windows explorer.

Shaman wrote:You don't have a hole like this at the bottom of your device? It is possible that yours is a bit different than this one.

It's more than possible!! pachicoo sez in post 1 that "I have reset it by power button but after reset it come back to usb connection logo".

Shaman wrote:You don't have a hole like this at the bottom of your device? It is possible that yours is a bit different than this one.



If so, use a paperclip to reset it, connect your device to your PC and start it up.
It will show up in your windows explorer.

no i dont have
the exect model is
Model =4EN42
Z1230

it dont have reset button. i think its tt smart 25
but with this model no in google showed me its canada 310

this is what is show me after powering on


this is the model

Ok, no idea what happened to my previous posting, so I'll try again:
The image indicates a corrupted Navcore and device is asking to be re-installed by the TT software on the PC.
The mdoel number indicates a Start 20 device which can not be modified by the user anymore.
Press and hold the power button for 15+ sec - this will cause a reset, you should hear the drums and device should start.
If not follow TT procedures of fixing your device as there is not much we can do with them.
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If you had TT software previously installed I suggest to remove it through the system control panel to avoid conflicts when installed the latest version - drivers, old files etc...