dear forum i'm new here so please forgive my nubeness,
Please I need urgent help, my tomtom one 30 series is stuck on the “splash screen” (black background with white TomTom text and 2 red hands on the right hand side)
When I turn on my device I have to hold the on/off button for about 6-7 seconds then a “hard drive” icon appears on the bottom left with a yellow “loading bar” once the load bar completes I get this “splash screen”.To turn it off from this screen I have to hold the button for a good 10 -15 seconds otherwise it wont go off
Here are my system specs:
Tomtom one 30 series (v8) (2008 model)
Navcore (application): 8.017
Bootloader version: 5.5026
Maps version 830.2306
My pc is using windows xp and I have the latest version of tomtom home on it.
I’m new on the forum so please forgive me for my naivety (and the long winded post)
Basically my problems started when I downloaded a “darth vader” voice from tomtom home, after i installed it on my TOMTOM the device came up with a "select language" option, i switched the device off and ever since its been stuck on the "splash screen".
I’ve tried Tomtom customer support but they’ve been no help, they suggested the following which I tried:
-I tried removing the Current Application from the device and then re-installing via updating via tomtom home, the Application version it came up with was version 7.522, (I originally had version 8.017 on there), after installing this application (7.522) the tomtom was meant to re-boot, but it didnt. i still got the splash screen
-I tried a backup and restore via tomtom home—still splash screen
-I then tried checking the internal drive for errors using windows- no errors found
-I then tried formatting the internal drive on the device (fat32) and then updating the device via tomtom home, it loaded all of the files onto the tomtom, but after updating the Application (7.522) which tomtom home keeps suggesting, the device was meant to re-boot but it didnt- still stuck on splash screen (I’ve even tried this using a different computer)
-I’ve tried formatting the drive and then cutting and pasting my old back-up to the device- still no luck
-I’ve asked tomtom support for application 8.017 but they say they they don’t have access the files!
The internal drive on the tomtom is absolutely fine as i can read and write to it no problem,
I have noticed that Application that tomtom home keeps wanting to load onto my device is version 7.522 and its bootloader is 5.5011
I previously had Application version 8.017 and the bootloader version 5.5026
The only backup of my device I had was from tomtom home back up (I didn’t have a copy made using windows explorer)
I think there may be something wrong with the bootloader
Please can someone show me where i can get a newer official navcore for the device so i can automatically upgrade the bootloader, hopefully this will allow me to start afresh
Please can someone help me as I’m really desperate now, Don’t know what to do now, can someone please give me step by step instructions as I’m not very good with all the jargon.
I just need to get the tomtom going as maps/voices etc is not a problem I can download them via tomtom home.