Rescue Bricked TomTom One Xl   

Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 5:34 pm

Hello I've a TomTom One XL (64mb RAM, 1GB internal) that seems bricked. I can not start it normally only to Black info screen. Any help?

I does not turn on, only long press the button and black info screen.

Attached Black info screen:
Image
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Re: Rescue Bricked TomTom One Xl

Postby Razorblatter » Sun Apr 03, 2016 6:00 pm

What happens if you connect it with a computer? Do you a drive with content?
If so quickformat it fat32, restart it and let TT Home install install software till it's done and see if it starts now.
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:17 pm

Razorblatter wrote:What happens if you connect it with a computer? Do you a drive with content?
If so quickformat it fat32, restart it and let TT Home install install software till it's done and see if it starts now.


Already done (yes I can see it as a flash drive). Same thing it does not turns on normally. I've to long press and go to black screen in order to have it on. If I just push the on button nothing happens, I'm forced to long press it and this way I go to Black screen.
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Re: Rescue Bricked TomTom One Xl

Postby Razorblatter » Sun Apr 03, 2016 6:21 pm

But you did see content on the device? That would suggest the flash memory is still okay.
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:25 pm

Yes I saw all the regular stuff
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Re: Rescue Bricked TomTom One Xl

Postby Razorblatter » Sun Apr 03, 2016 6:27 pm

Can you operate it on TTH?
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:29 pm

Razorblatter wrote:Can you operate it on TTH?


Yes, I've updated it and when it ask me to restart I unplug it and it shuts down. If I press the on button it does not happen anything. I must long press it in order to have any response and it goes to the black screen.
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Re: Rescue Bricked TomTom One Xl

Postby Razorblatter » Sun Apr 03, 2016 6:31 pm

Yes, but that was not my question.
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:36 pm

Razorblatter wrote:Yes, but that was not my question.


I don't understand, I can copy my laptop files like voices and all the stuff...
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Re: Rescue Bricked TomTom One Xl

Postby fredderf » Sun Apr 03, 2016 6:37 pm

Sounds like the navcore might be corrupt.

As a last resort, when at the diagnostic screen try tapping the power button 3 times in quick succession, then plug it into the PC and run TomTom Home software.

Hopefully, it'll download and install the correct application (navcore) for the device and start up again...then you've just got to sort the map side of things out
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:41 pm

fredderf wrote:Sounds like the navcore might be corrupt.

As a last resort, when at the diagnostic screen try tapping the power button 3 times in quick succession, then plug it into the PC and run TomTom Home software.

Hopefully, it'll download and install the correct application (navcore) for the device and start up again...then you've just got to sort the map side of things out


Already tried, it just turn off and nothing happens.
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Re: Rescue Bricked TomTom One Xl

Postby Razorblatter » Sun Apr 03, 2016 6:41 pm

My question was if, within TTH, the device could be operated. See the menu in TTH. He has already reported that the navcore was reinstalled.
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:44 pm

Razorblatter wrote:My question was if, within TTH, the device could be operated. See the menu in TTH. He has already reported that the navcore was reinstalled.


I'm copying again the map in order to try the demo navigation from TTH.
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Re: Rescue Bricked TomTom One Xl

Postby garzacorporations » Sun Apr 03, 2016 6:52 pm

No I can't navigate in tth
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Re: Rescue Bricked TomTom One Xl

Postby tendriver » Sun Apr 03, 2016 7:17 pm

I don't see any reference to you doing a full [30 sec.] reset.
I do not give help by PM. It deprives our other members of a chance to learn. Please post your issue in the appropriate forum/thread. You will get an answer.
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