tomtom go 950 live restarts unexpectedly

hellp
i get a tomtom go 950 live with morocco 870 map. the problem is that my tomtom device TomTom GO 950 LIVE restarts unexpectedly and sometimes the screen is freezed.
please help me.
here are the informations needed:
device tomtom go 950 live
app 9.058.568435.1
os 541764
64 mo ram available 13.8 mo
gps v1.20
boot 5.5259
card morocco_875.3437
luanguage: french
netword: connected

Have you already tried a hard reset (hold reset for 30+sec) followed by the TT Clear Flash Tool (3times) ?

Downunder35m wrote:Have you already tried a hard reset (hold reset for 30+sec) followed by the TT Clear Flash Tool (3times) ?

i formatted the internal memory of my device and reset every think but the problem remains