TomTom trouble new version device help   

TomTom trouble new version device help

Postby iguana » Sat Apr 30, 2022 2:31 pm

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Hi, I have a TomTom Go classic new version purchased last year I wanted to find out if I can update the map in the myconnect I pressed to see if there were any update and now it's wiped my map out from device and can't connect to it anymore can't even add device back in its missing. When I go to start TomTom sat nav device it displays No maps you need to add at least one map before you can use your device. Does anyone know if I can recover the device because can't do anything won't connect to computer can't even reset it to factory defaults because can't get into the menu.... Thanks
Last edited by iguana on Sat Apr 30, 2022 2:40 pm, edited 1 time in total.
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Re: TomTom trouble new version device help

Postby fredderf » Sat Apr 30, 2022 2:39 pm

It should still be covered under warranty, so you should contact TT directly so they can help you recover the device

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Re: TomTom trouble new version device help

Postby iguana » Sat Apr 30, 2022 2:44 pm

Ok thanks for quick reply I think the 1 year warranty is over. I will contact them anyway thanks
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Re: TomTom trouble new version device help

Postby biggerdave » Sat Apr 30, 2022 4:52 pm

As fredderf says, try TT themselves as it's surprisingly (not) a common fault with their devices but they are normally pretty quick at resolving things.

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Re: TomTom trouble new version device help

Postby iguana » Fri May 20, 2022 6:53 pm

Just to let you all know that it's been sorted
TomTom UK was useless so I contacted TomTom USA and they wanted my device I'd and what they done was sent something to device so I could download maps again.... Excellent service from TomTom USA
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Re: TomTom trouble new version device help

Postby fredderf » Sat May 21, 2022 12:33 am

Thanks for the update....glad you got it sorted out
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