I came back to look at this thread after getting an email saying someone had replied to the thread.
At first I knew nothing about the thread, but after I logged in, I found it was a comment I made eight months ago.
I have now read your response to my comment.
Bearing in mind that I do not have the skills to run a site like this, I find it frustrating (as you can probably tell from my response) when nothing I do seems to work.
Now I am being criticised for not helping you to make the service better for members.
I gave all the information I knew at the time.
Rather than simply walk away, I took the time to tell you that something was not working for me.
Now it is your turn to help our members by explaining what information would have been helpful in this situation if I had known what to look for.