Hello all,
GarmanNuvi was helping me get the full Europe map on my device but things are not going as expected so I opening this topic for better support and for other people to see. This is a long story with my Drive 61 where I saw in January that I can't install the full map any more using GE. I do have SD cards (4 of them, various brands), but they are being ignored it seems so GE is only offering me a region of Europe, not full.
I had a support case with Garmin in January which didn't bring any results, but a new case I opened last week seems to give new information for my situation. According to what Garmin Spain told me, Garmin thought that many users around the workd is still using the Drive 61 and decided unilaterally to convert it into a Travel edition device. And they say the Travel edition devices are ignoring the SD cards, as if not there. And with the full Europe map being too big to fit into internal memory of Drive 61, it seems now it is impossible to have it installed by GE on this device.
GarmanNuvi says that according to my serial starting with 4PV this device was designed only for Western Europe, not full Europe. I don't know what to say on that. I bought it on Amazon Spain (and I mean literary Amazon seller, not marketplace) and it was marketed as full Europe and lifetime maps. And it did come with full map. I have it around 5 years and was always doing GE updates and the full map was always offered and installed.
So everything looked good until recently two things happened:
1). The full Europe map grew too big for the internal memory.
2). Garmin reconfigured this model to be Travel edition thus making it impossible to use SD cards as support for bigger maps.
Now I am in my latest attempt and here is what I did:
1). I manually deleted the map from the Drive 61. Just the map files. Now I don't have any map files neither on internal memory or the SD card.
2). I uninstalled GE from my Windows laptop. I cleaned any remaning files in Program Files and C:\ProgramData and deleted all Garmin mentions in the Windows registry.
After that I installed again the latest GE v7.13.1, connected the Drive 61 and told it NOT to register with Garmin servers (trying to make it as a fresh device).
As you can see in the image it does offer me a Europe map, and according to the size of 7.7GB it looks like the full one. It also offers me Africa map that doesn't interest me and I don't want to see it here, but lets ignore that for now.
But when I click the Install button for the Europe map we come to the well known steps where it forces me to select only specific smaller region, not allowing me to install the full map.
For the moment I didn't install any map, so I still don't have any map on the device. Lets see if anyone has any suggestions. Thanks a lot in advance.