Massive Headache I've been dealing with   

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Re: Massive Headache I've been dealing with

Postby Fatboyfun » Fri Feb 20, 2015 11:36 pm

SoldierLTU wrote:then something happened


Can you elaborate on this..?

Also is there any device settings outside of iGO? Sometimes there is a GPS status option that shows the GPS working.
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Re: Massive Headache I've been dealing with

Postby SoldierLTU » Sat Feb 21, 2015 12:05 pm

chas521 wrote:Honestly, this is a difficult thing to advise you further. It appears that you've tried the most common things. Try this: Delete the save folder and see what effect that has. To turn off the program do not just simply turn off the device but exit through the program first.


I've done that several times, nothing worked. Even tried turning on FM just to see if that has any effect but it didn't. :/ Thanks for the effort Chas!
Any advice from anyone else is welcome
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Re: Massive Headache I've been dealing with

Postby SoldierLTU » Sat Feb 21, 2015 12:11 pm

Fatboyfun wrote:
SoldierLTU wrote:then something happened


Can you elaborate on this..?

Also is there any device settings outside of iGO? Sometimes there is a GPS status option that shows the GPS working.


I am not sure what happened, how I understood it was: he tried to update the maps when he got the device because they weren't up to date and from there the problems started coming in. (I wasn't here as I was away at uni). So then when I got back there wasn't any files on the SD card not even the old GPS system.

There is an option to check GPS Information outside the iGO. But if I go on it I get 'OPEN SERIAL PORTS ERROR.' I've tried looking into that too but nothing ...
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Re: Massive Headache I've been dealing with

Postby katastrofe » Sat Feb 21, 2015 1:05 pm

I do dear that (when the GPS module technically is okay !!) the WinCE's registry got corrupted.
However I have no clue whatsoever how to repair it - IF I am correct.
I know of some tools that can search for GPS port and baud, but since the device is CE6, they won't work :(
What you could try is PortTool.exe. do a google search, run it on your device and let it test the GPS module. I hope the results give us a clue if the module is working. If it isn't, your dad has only himself to blame.
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Re: Massive Headache I've been dealing with

Postby SoldierLTU » Sat Feb 21, 2015 1:56 pm

Thanks for the suggestion.

I've tried it out and this is the basic result

===PortTool Log v. 1, 0, 0, 9 ===
PortTool execution path : \ResidentFlash\PortTool.exe
CPU : ARM rev.3
Path to navi :
USB : [Async/Flash card/CardReader]
UUID in About : [yes/no]
Internet : [yes/no]
RAM : total: 99 Mb, avail: 76 Mb
UUID : 16 byte: 00 18 E4 20 09 00 00 00 - 00 00 00 00 00 00 00 01 (0018E420090000000000000000000001)
Screen : 800x480 16 bit
OS Version : 6
Battery status : High
Battery percent : 100
wininet.dll : yes
OEM info : 'applo' 12 byte: 61 00 70 00 70 00 6C 00 6F 00 00 00
THUMB : yes
FlashCards
name : ResidentFlash
name : NandBlk
Disk size : 3556.00 Mb 3728736256 bytes
Mapping : AVR Write: 911 KB/s
AVR Read: 541 KB/s
Mapping time : 21 sec, 100 %

GPS:
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
String test : Ok
System date/time : 2:48:01 15.04.2008 (2:48:01 AM, 4/15/2008)
==================
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Re: Massive Headache I've been dealing with

Postby katastrofe » Sat Feb 21, 2015 2:43 pm

GPS:
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed
COM Test : ClearCommError() failed


This is not encouraging news. :thumbdown:
There is no port found at all, so either the registry is corrupt or the COM driver is or is missing. (when technical nothing is wrong)
Do you have a manual for the device? A hard reset or removing the battery for at least 24 hours may restore the registry and/or driver. Or may not.
I can not promise anything. For more help, if possible, you need someone who has a more technical background.
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Re: Massive Headache I've been dealing with

Postby SoldierLTU » Sat Feb 21, 2015 2:58 pm

This is not encouraging news. :thumbdown:
There is no port found at all, so either the registry is corrupt or the COM driver is or is missing. (when technical nothing is wrong)
Do you have a manual for the device? A hard reset or removing the battery for at least 24 hours may restore the registry and/or driver. Or may not.
I can not promise anything. For more help, if possible, you need someone who has a more technical background.


There is a reset button on the device but I can't take out the battery
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Re: Massive Headache I've been dealing with

Postby katastrofe » Sat Feb 21, 2015 5:26 pm

Then search how to do a hard reset. Often it's done by pressing the button for a minute or so, or there is a pinhole ... or the combination pinhole + button.
Again, I can't help much here. When you have a manual somewhere (in the box?) read it. Some CE6 devices have a safe area where the ROM set up is kept in. If that is the case, a hard reset may fix the ROM issues and get the GPS back going. On the other hand, many devices lack such safe area. So if the latter is the case and no one else comes with a solution, then it is the end! :(
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Re: Massive Headache I've been dealing with

Postby SoldierLTU » Sat Feb 21, 2015 5:28 pm

katastrofe wrote:Then search how to do a hard reset. Often it's done by pressing the button for a minute or so, or there is a pinhole ... or the combination pinhole + button.
Again, I can't help much here. When you have a manual somewhere (in the box?) read it. Some CE6 devices have a safe area where the ROM set up is kept in. If that is the case, a hard reset may fix the ROM issues and get the GPS back going. On the other hand, many devices lack such safe area. So if the latter is the case and no one else comes with a solution, then it is the end! :(


Thanks, I'll look around.

See what Fatboyfun has to say as well
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Re: Massive Headache I've been dealing with

Postby Fatboyfun » Sat Feb 21, 2015 8:40 pm

I suspect the GPS hardware has crashed, otherwise either the GPS hardware has failed, or there were files on the device that have been deleted which started or controlled the GPS receiver?

Normally completely disconnecting the battery often helps with resetting hardware.
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Re: Massive Headache I've been dealing with

Postby gonavitotal » Fri Jun 19, 2015 1:25 pm

Hi Dav,

Did you get this issue resolved? Looks like I have identical probs. After loading new map files it seems as if the gps receiver disappeared.

Extract of PortTool Log v. 1, 0, 0, 9:
OEM info : 'applo' 12 byte: 61 00 70 00 70 00 6C 00 6F 00 00 00
GPS:
COM Test : ClearCommError() failed
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