Note: This FAQ applies only to devices that connect to TomTom HOME.
If one or more of the following errors occurs, there may be too many files in the flash memory on your navigation device:
- The settings are not saved when you restart your navigation device.
- You cannot activate the map on your navigation device, even though you have a valid product code.
- You have to enter the passkey every time you connect your navigation device to your mobile phone.
- Download the TomTom Clear Flash tool:
- Click the Download button.
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- Click Save.
- Select the Desktop and click Save again.
- Click Close.
- Connect the navigation device to the computer:
- Turn off the device.
Note: If the device is connected to the computer, for example for charging, disconnect the device. - If the device uses a memory card (SD card), insert the memory card into the device slot.
- Connect the device to the computer.
- Switch on the device. The computer detects the device.
- Turn off the device.
- Run the TomTom Clear Flash tool:
- Double-click the file clear_flash.exe, which you can find on your computer’s Desktop.
- B. Select the language. Read the Licence Agreement, then select I Agree. Click Continue or .
- Install TomTom Clear Flash is already selected. Click Continue or .
- Click Continue or .
- Click again to start the installation.
When the installation has finished, the message Installation complete is displayed. - Click OK or .
- Click again.
Windows:
To download and install the TomTom Clear Flash tool on your navigation device, follow the steps below.